Help

Support

We're a small team and we read every message. Email us and we'll usually reply within 2 business days.

Email supportsupport@expiryvault.app
Email us

To help us help you faster, include your app version, your Android version and a short description of what happened. Please don't send photos of your documents by email.

Subscriptions & billing

Pro and Family are billed by Google Play, so billing changes are made there.

  • Cancel: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → ExpiryVault → Cancel subscription.
  • Refunds: request through Google Play under Google Play's refund policy.
  • Paid features missing? Make sure you're signed in to the same ExpiryVault account and Google Play account you subscribed with, then email us if they still don't appear.

Not getting reminders?

  • Check notifications are allowed for ExpiryVault in Android Settings → Apps → ExpiryVault → Notifications.
  • Set battery usage for ExpiryVault to "Unrestricted" so Android doesn't delay reminders.
  • Confirm each item has a reminder offset set, and that the expiry date is correct.
  • For email reminders (Pro), check your spam or promotions folder.

Family plan

The Family plan covers up to 5 people. The organiser invites members from the app. A Family plan shares the subscription, not anyone's personal documents — only items added to the shared family vault are visible to others.

Account & privacy